When you open or use an account with u99, your personal information is held in trust. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it secure.
A summary of the measures u99 takes to keep your data secure.
All your information is encrypted using SSL/TLS technology. Data is stored under banking-grade security measures to prevent any unauthorized access.
Your personal data is never sold or rented to any third party. No external party will have access to your information except where required by law.
We only collect information that is strictly necessary to provide our services. We make a conscious effort to avoid collecting any data beyond what is needed.
You can request to view, correct, or delete your data at any time. Data portability is also available.
Our systems are regularly audited by third-party security experts. Any vulnerabilities identified are addressed promptly.
In the event of a data security breach, we will notify affected users by email within 72 hours and take immediate action.
This Privacy Policy applies to the u99.cash website and its related services. By using u99's services, you agree to this policy. Your privacy is our highest priority.
U99 ("we", "us") is an internationally licensed online gaming and betting platform. We believe your personal data is a valuable asset, and protecting it is our responsibility.
This Privacy Policy explains what information u99 collects about you, how it is used, who it is shared with, and how you can maintain control over your data. This document has been prepared in accordance with international data protection standards.
This policy applies to all users of u99.cash – including registered members, guest users, and mobile app users.
U99 collects various types of information in order to provide its services. Details are outlined below.
| Data Type | Examples | Required? |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport | Yes |
| Contact Information | Email, phone number, address | Yes |
| Financial Information | Mobile Pay/Nagad number, transaction history | Yes |
| Technical Information | IP address, device information, browser | Automatic |
| Usage Data | Gaming history, betting patterns, session duration | Automatic |
| Communication Records | Support chat, email correspondence | Where applicable |
U99 uses your data for specific, legitimate purposes only. We never use your information for excessive or irrelevant reasons.
For registration, KYC verification, login security, and account protection.
To process deposits, withdrawals, and financial transactions, and to prevent fraud.
Analyzing usage patterns to enhance your gaming experience.
To comply with Anti-Money Laundering (AML) regulations, responsible gaming policies, and licensing requirements.
To send you important updates, bonus offers, and support communications.
If you no longer wish to receive marketing emails, you can unsubscribe at any time or contact us at support@u99.cash.
We do not sell your data to third parties. However, limited information may be shared with trusted partners where necessary to provide our services.
Before sharing your data with any third party, we ensure they also comply with international data protection standards.
The u99.cash website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
You can disable cookies at any time through your browser settings, though this may limit some features of the site.
U99 retains your data only for as long as necessary. All information is kept while your account remains active. Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
As a u99 member, you have the following rights regarding your personal data.
You have the right to request a copy of the personal data we hold about you.
You may request corrections to any inaccurate or outdated information.
Beyond legal obligations, you may request that your data be deleted.
You may object to the processing of your data for specific purposes.
You may request an export of your data in a standard, portable format.
You may request that the processing of your data be restricted under certain circumstances.
To exercise any of these rights, email us at support@u99.cash. We will respond within 30 days.
U99 operates strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age is verified during registration, and additional documentation may be requested in any case where we have doubts.
If a minor has accidentally created an account, a parent or guardian can notify us and we will immediately close the account and delete all associated data.
We may update this Privacy Policy from time to time due to legal, technical, or business requirements. In the event of significant changes, we will:
Continued use of the service after any changes will be considered your acceptance of the updated policy.
For any privacy-related questions, complaints, or requests, please get in touch with us. We typically respond within 24–48 hours.
Support@u99.cash
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For data protection complaints specifically, you can reach us at privacy@u99.cash. Our data protection team will respond within 72 hours.
With your privacy protected, enjoy Sports Betting, casino games, and much more on u99 with complete peace of mind.