Gaming should be enjoyable — not stressful. At u99, we believe every player deserves a healthy, mindful experience. That's why we offer a range of protection tools, transparent information, and round-the-clock support.
Disclaimer: Gaming is for entertainment purposes only. It should not be used as a way to solve financial problems. Never bet more than you can afford to lose.
A brief overview of the policies and features we've put in place to ensure responsible gaming at u99.
Set a fixed amount you're comfortable depositing daily, weekly, or monthly — so you never accidentally go beyond your budget.
To help you cool down, you can temporarily lock your own account for 24 hours, 1 week, or 1 month — with just one button.
If you feel like you're losing control, you can use the self-exclusion option to lock your account for anywhere between 6 months and 5 years.
Extended play sessions aren't healthy. You can set a daily session time limit, and the system will automatically notify you once your time is up.
Set your session to stop automatically once you've lost a certain amount. Even in the heat of the moment, you'll be protected from further losses.
If you have concerns about your gaming, our Bangla-speaking support team is available around the clock. Get in touch via Live Chat or email.
Responsible gaming means keeping gaming as one part of your entertainment — not the centre of your life. At u99, we believe a player is gaming responsibly when they remain in full control of their time, money, and mental wellbeing.
Gaming itself isn't the problem. It becomes one when it starts affecting other areas of your life — family, work, health, and finances. u99's responsible gaming policy is designed to help you avoid that.
Before playing on our platform, every user should keep this in mind — betting is a form of entertainment, not a source of income. Winning is never guaranteed, so only spend what you can afford to lose without it affecting your life.
U99 is fully committed to responsible gaming principles and operates in accordance with the conditions of its international gaming licence.
We don't always notice when our gaming habits start crossing a line. Watch out for the signs below.
If any of the following apply to you, consider reaching out for help.
Spending beyond your budget or playing with borrowed money.
Hiding or being secretive about your gaming with family or friends.
Skipping work, studies, or family responsibilities to play.
Chasing losses — placing more bets to try to recover money you've lost.
Feeling anxious or irritable when you can't play.
Neglecting sleep, meals, or your general health.
You've tried to stop gaming but haven't been able to.
If you notice any of the signs above, don't wait — contact us or use the self-exclusion tool right away.
U99 provides a range of effective tools to help every user stay in control of their gaming. They're completely free and can be activated at any time from your account settings.
Set a maximum deposit limit on a daily, weekly, or monthly basis.
Instantly EffectiveTake a temporary break from gaming for anywhere between 24 hours and 6 weeks.
Eligible PeriodsPermanently suspend your account for anywhere between 6 months and 5 years.
Long-Term ProtectionSet a maximum time limit for each gaming session.
With RemindersYour session will stop automatically once you've lost a set amount.
Auto-StopView your full betting and deposit history at any time.
Transparent ReportingIf you feel your gaming habits are becoming a problem, follow the steps below.
The first and most important step is acknowledging that there's a problem. Don't blame yourself — focus on finding a solution.
Go to your account settings to set deposit limits and a session timer. These put automatic controls in place for you.
If you feel you need it, use the cooling-off or self-exclusion option. It's not a sign of weakness — it takes courage.
U99's Bangla-speaking support team is here to help you — confidentially. Reach us via Live Chat or at support@u99.cash.
If needed, reach out to a mental health professional or addiction counsellor. Professional support can make recovery faster and more effective.
Answer the questions below honestly. If most of your answers are "Yes", it's worth pausing to reflect.
Have you spent more than your budget on gaming in the past week?
Have you placed more bets trying to win back money you've lost?
Have you hidden your gaming from family members?
Have you skipped work or studies to gamble?
Do you feel anxious or irritable when you can't play?
Follow these tips to keep your gaming healthy and enjoyable at u99 over the long term.
Answers to the most frequently asked questions about responsible gaming.
Register at u99 and enjoy a safe gaming experience in a trusted environment. We're always here for you.